It is vital that I get a response asap. I have a lifetime license to Manycam. I use Manycam every month to deliver an All Hands (all company) presentation (with video) and my virtual camera has disappeared within Microsoft Teams. I am on a MacBook with the latest OS (Catalina) and recently upgraded to the latest Manycam (7.3.1). My presentation is tomorrow morning. I need help today with either fixing the problem or finding an older version of Manycam that I can install. Thank you!
I am just a user, and I do not use a Mac, but thought I might suggest something that you may not have tried.
In addition to the usual (rebooting, trying to re-install Manycam, etc.), I was going to suggest to rename and/or add another virtual camera to see if that helps at all.
https://help.manycam.com/knowledge-base/how-to-rename-manycam-virtual-webcam/
If you haven’t already, make sure you send a direct technical support request to ManyCam:
https://manycam.com/contact/?ref=mc_help_widget_article
I hope you get your issue figured out! Good luck.
CW
Thank you so much for responding and thanks for your suggestion. Unfortunately the rename did not work. I am IMing with support to see what can be done. I have re-installed Manycam, rebooted, and signed out of Teams and back in with no luck. I am supposed to present to 100,000+ people tomorrow and I have to use the Teams client (Teams live events). The virtual camera shows up in Zoom so apparently it is a compatibility issue with Teams and the latest Manycam release.