Youtube Live Video as Video Source Crashes Manycam

Hello - when I use a Youtube Live URL as a video source it crashes Manycam. Using a non Live Youtube link works fine.

I have updated the Codecs and the problem still persists.

Thanks!

Hey @davedotca

For macOS:
Please try this guide: https://help.manycam.com/knowledge-base/macos-crash/

If nothing works, send the files listed in the second part of the guide to our support team at support@manycam.com

If you are on Windows, try the following:

First, update ManyCam to the latest version using this link:
https://manycam.com/beta/

Make sure that your graphics card drivers are up to date (in case you use 2 GPUs, make sure to update both).

If installing the update doesn’t help, please send us the following information:

1. DxDiag report:

  • Press Win + R , type-in dxdiag and hit Enter . Then please click on “Save all information” and send it to support@manycam.com.

2. Log files from ManyCam:

  1. Start ManyCam and reproduce the issue

  2. Close ManyCam by pressing Ctrl + Q

  3. Press Win + R , type-in %appdata%\ManyCam\Logs and hit Enter

  4. Then select all files from this folder, right-click -> select Send to -> Compressed (zipped) folder . Send the compressed zip folder to support@manycam.com.

  5. A crush dump file. Press Windows key and R ( Win+R ) and paste %Programdata%\manycam\crashdumps and find the latest crash dump file in the opened folder (it will look somewhat like manycam.exe.1234.dmp )

Upload this file to Google Drive, OneDrive or any other cloud file storage. Please make sure this link is public (i.e. does not require an account to access it)