Hello - when I use a Youtube Live URL as a video source it crashes Manycam. Using a non Live Youtube link works fine.
I have updated the Codecs and the problem still persists.
Thanks!
Hello - when I use a Youtube Live URL as a video source it crashes Manycam. Using a non Live Youtube link works fine.
I have updated the Codecs and the problem still persists.
Thanks!
Hey @davedotca
For macOS:
Please try this guide: https://help.manycam.com/knowledge-base/macos-crash/
If nothing works, send the files listed in the second part of the guide to our support team at [email protected]
If you are on Windows, try the following:
First, update ManyCam to the latest version using this link:
https://manycam.com/beta/
Make sure that your graphics card drivers are up to date (in case you use 2 GPUs, make sure to update both).
If installing the update doesn’t help, please send us the following information:
1. DxDiag report:
2. Log files from ManyCam:
Start ManyCam and reproduce the issue
Close ManyCam by pressing Ctrl + Q
Press Win + R , type-in %appdata%\ManyCam\Logs and hit Enter
Then select all files from this folder, right-click -> select Send to -> Compressed (zipped) folder . Send the compressed zip folder to [email protected].
A crush dump file. Press Windows key and R ( Win+R ) and paste %Programdata%\manycam\crashdumps and find the latest crash dump file in the opened folder (it will look somewhat like manycam.exe.1234.dmp )
Upload this file to Google Drive, OneDrive or any other cloud file storage. Please make sure this link is public (i.e. does not require an account to access it)
I did everything in you note and still does not work. I have sent you an email with the various files you requested. Thanks for your help.