Virtual webcam not working in GoToMeeting (Windows 10)

[qluency]

Greetings.

I’m a new user of ManyCam and quite happy with the product, with one important exception: it is effectively unusable with GoToMeeting.

Nine times out of ten, the virtual webcam is inaccessible when starting or joining a GTM meeting (so is the USB camera, of course, since ManyCam is using it). In the GTM preview window, I am presented with an endlessly spinning wait cursor:

I’m aware from scanning these forums that related problem have been reported over the course of the past year. I do not, however, see any indication that they have been resolved.

I have raised the issue with the GTM folks at LogMeIn, but have not yet received a response.

Any guidance or assistance will be much appreciated.

Thanks!

[qluency]

Additional note: I’ve just discovered that ManyCam wouldn’t work for me in a Zoom meeting I was asked to join. In this case, I had to reboot the system before I could access the physical USB camera (I may have missed a relevant process while trying to kill all the ManyCam related stuff in the Task Manager, of course).

[Narundi]

Hi qlency, Agreed as your screen grab shows, the GoToMeeting camera Preview doesn’t work. But when you’ve Joined the GoToMeeting, a single Camera off/on toggle makes it work.

[msaraiva]

Not always. I use GoToMeeting on a daily basis and have problems with ManyCam since they updated the version with the new interface. I hope this can be fixed from the ManyCam side.

[qluency]

Yes, after trying Narundi’s workaround and having it work successfully several times, it failed to work yesterday in a GTM meeting. I had to shut down the processes associated with both ManyCam and GTM and then launch everything over again.

[Mikhail]

Hey @qluency

We have isolated the issue, but won’t be able to fix it as it is on GTM’s end.

[qluency]

Thank you, Mikhail.

Both companies have pretty much the same response on this one: It’s the other guy’s problem.

Oh, well, hardly unusual in the digital world.