Manycam Mobile for Android Unable to access images or videos

ManyCam Mobile
1

I am having issues when trying to use a local image or video as a source. When selecting a file, the thumbnail images are not displaying, and if I select one, a permissions error is displayed. Attaching screenshots of both. For the permissions prompts, and said yes to all three, so the app should have access to storage.

Screenshot_20191126-100448
Screenshot_20191126-1004481440×2960 436 KB
Screenshot_20191126-100455
Screenshot_20191126-1004551440×2960 1.25 MB

2

Hey @Scott_Carter

Can you please go to your phone settings and go to:

  • Apps -> ManyCam -> Permissions

And make sure you have “Storage” or “Local Storage” enabled?

I will verify with the Android dev if there are any issues, can you please let me know what the make and model of your phone is please.

3

The file permissions was the first thing I checked. They are correct. My phone is a pixel 3XL

4

@ieo can you please verify if there are any reports about this? I cannot reproduce on my end.

5

Hey @Scott_Carter, @Chris_MC

We’ve isolated the problem. I don’t have a specific timeframe yet, but I’m pretty sure the version containing the fix will be out in December.

6

Hi @Scott_Carter,

Looks like you run Android 10. If yes, you may try our latest beta where this problem should be fixed: https://play.google.com/apps/testing/com.visicommedia.manycam

Note: beta may be unstable, but you can return back to stable versions.

7

That sounds good. I am an app developer, so understand that beta versions can have glitches.

Thanks!

8

Looks like the beta is full…