ManyCam Mobile app freezes camera frame

While teaching for VIPKid, the camera and ManyCam app is freezing. When this happens my only recourse is to switch to camera and close ManyCam. Then wait until I can close the VIPKid app to restart ManyCam. There is no apparent strain on my computer. Why is this happening? I have noticed others complaining of this issue.

Hey @Regina_Chaney

Please reach out to our Support team at support@manycam.com. They’ll need ManyCam log files: https://help.manycam.com/knowledge-base/log-files-macos/ and screenshots illustrating the issue, especially if you get any error messages.