ManyCam 7.0.7 crashing everytime I switch presets

ManyCam Help
1

Here is (part of) the problem report:

Process: ManyCam [1251]
Path: /Applications/ManyCam/ManyCam.app/Contents/MacOS/ManyCam
Identifier: com.visicom.ManyCam.application
Version: 7.0.7.0 (7.0.7.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: ManyCam [1251]
User ID: 501

Date/Time: 2019-11-26 07:50:02.605 -0700
OS Version: Mac OS X 10.15.1 (19B88)
Report Version: 12
Bridge OS Version: 4.1 (17P1081)
Anonymous UUID: 480A1F33-606A-A5BD-7C04-477C83A8862E

Time Awake Since Boot: 500 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000004c
Exception Note: EXC_CORPSE_NOTIFY

VM Region Summary:
ReadOnly portion of Libraries: Total=698.2M resident=0K(0%) swapped_out_or_unallocated=698.2M(100%)
Writable regions: Total=896.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=896.1M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG backing stores 42.5M 45
CG image 24K 3
CoreAnimation 84K 16
CoreGraphics 8K 1
CoreImage 8K 2
CoreUI image data 312K 5
Foundation 4K 1
Kernel Alloc Once 8K 1
MALLOC 438.8M 308
MALLOC guard page 32K 7
MALLOC_LARGE (reserved) 1664K 1 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Memory Tag 242 12K 1
STACK GUARD 56.1M 38
Stack 26.8M 38
VM_ALLOCATE 840K 107
__DATA 33.7M 391
__DATA_CONST 300K 10
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 367.7M 61
__OBJC_RO 32.0M 1
__OBJC_RW 1780K 2
__TEXT 330.5M 371
__UNICODE 564K 1
mapped file 62.2M 23
shared memory 660K 20
=========== ======= =======
TOTAL 1.7G 1461
TOTAL, minus reserved VM space 1.4G 1461

Model: Macmini8,1, BootROM 1037.40.124.0.0 (iBridge: 17.16.11081.0.0,0), 6 processors, 6-Core Intel Core i5, 3 GHz, 8 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, DDR4, 2667 MHz, Micron, 4ATF51264HZ-2G6E3
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, DDR4, 2667 MHz, Micron, 4ATF51264HZ-2G6E3
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Oct 19 2019 15:33:10 version 9.113.2.0.32.5.39 FWID 01-5eb3e1fa
Bluetooth: Version 7.0.1f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
USB Device: USB 3.1 Bus
USB Device: P9233
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: HD Pro Webcam C920
USB Device: Microsoft LifeChat LX-6000
USB Device: Magic Trackpad 2
USB Device: USB 2.0 BILLBOARD
USB Device: Magic Keyboard
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: Apple T2 Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac mini, Apple Inc., 47.1
Thunderbolt Bus: Mac mini, Apple Inc., 47.1

2

Where can I get version 6.7 for Mac OS?

3

Hey @racsoherr

Thank you for your feedback, @ieo have you had any reports about this issue?

4

Hi @racsoherr,

Please send entire crash report to [email protected].
Previous versions: https://help.manycam.com/knowledge-base/previous-versions/

5

I’m having the same problem. Whenever I have more than two presets and try to switch between #1 and #2 manycam crashes. I have installed, uninstalled, restarted my MAC, everything. I’ve messaged manycam support and all I get is send a crash report. Can we please get a link to 6.7 so we can do our jobs until you get this figured out? We don’t have time to waste on all this. Thank you.

6

I found a solution. Delete all your presets and create new ones. Is not a proper solution and we really should be able to go back to 6.7 which I never found.

1 Like
7

Hi @jamesical @racsoherr,

See the link to previous versions in my above post, if you need 6.7 for mac use https://download.manycam.com/thank_you_page/mac-6.7
Don’t forget to delete settings (look for corresponding checkbox) when you ininstall manycam 7.0 (recommend to uninstall it before installing old versions)

8

Hi @jamesical, @racsoherr!

Could you please send your settings file to our support at [email protected]?

The settings file is located here:
/Users/<your-username-here>/Library/Preferences/com.visicom-media.ManyCam.plist

9

I’m having the exact same issue. The new version has crashed on me a ton! There’s also a major lag and failing to connect to the other platform I use it with (to teach at VIPkid). I never had this problem with the old version.

Please fix these bugs! (I use a 2018 macbook).

Also, is there a way to revert to the old version? The software was unusable for my work hours tonight, and I rely on it heavily to teach ESL online.

10

@ieo shared a link to the previous version:

See the link to previous versions in my above post, if you need 6.7 for mac use https://download.manycam.com/thank_you_page/mac-6.7
Don’t forget to delete settings (look for corresponding checkbox) when you ininstall manycam 7.0 (recommend to uninstall it before installing old versions)

However, I fixed some of the issues by deleting all my presets and creating new ones. Try to do a clean install (completely uninstall the software and install it again from scratch).

11

Thanks so much, 6.7 for mac immediately solved it.

Side note – I hate how there’s no video tab in 7.07…

Anyway, thanks for the tip!

12

The issue should be fixed in ManyCam 7.0.13 (beta): https://manycam.com/beta/

13

Thanks for providing the plethora of steps.It resolved the issues of mac .I have a query to discuss about Mac Book Air.For about a week I am facing issues with connecting my Arlo pro 2 .I have followed the basic steps as directed by the help desk support regarding
arlo home security review.Suggest us if we have to include anyhing.