Many users have complained about this annoying issue. If you also face this issue, you may want to know how to get your Audible book shown in your library. Thus, this post comes to help.
Fix 1. Refresh Your Library on Audible
On iOS Devices:
Step 1. Open the Audible app and tap the Home button at the bottom of the screen, followed by the Profile icon at the top of the screen.
Step 2. Tap the gear icon in the top right corner to enter the Settings section.
Step 3. Choose Data & Storage and then tap Refresh Library.
On Android Devices:
Step 1. Tap the Menu button at the top left corner of the Audible app on your Android device.
Step 2. Select Settings > Help & Support.
Step 3. After that, you should tap the three dots icon in the upper right-hand corner. Then, choose Full Library Refresh.
Fix 2. Sorting & Filtering Audible Audiobooks
If you still do not find titles in the Audible app on your device after refreshing. You could try to sort out your audiobooks purchased from Audible. The filter options allow you to change the way you view your titles in the app.
Fix 3. Remove Titles from the Archive
When the title you purchased has been archived, you will not be able to find the title in your Library of Audible. Follow these steps to remove the title from your archive:
Step 1. Open the Audible app on your device and tap Library.
Step 2. Tap Collections at the top of the screen and select Archive.
Step 3. Tap on the ellipsis button to the right of the title you want to remove from the archive.
Step 4. Select Remove from Archive and tap Library, then remove the title from the archive.
Step 5. Search for the title removed from the archive and download it to your device.
Fix 4. Check Your Purchase History
When there is something wrong during your purchasing process and you don’t purchase the book successfully, then you can not find it in your Audible library. This happens a lot and can be caused by things like your payment method not having gone through or you have not hit the Complete purchase option and finalized the order. Therefore, it’s always a good idea to check your Purchase history when you find your Audible books not showing up. Whether you are using a mobile device or a computer, you can find your purchase history by visiting the Audible official website.
Fix 5. Check Credit Card Information
Step 1. Navigate to the Purchase history page on your Account Details page.
Step 2. You’ll see Order Declined to the right of the title, then click the Order details button for additional information.
Step 3. Click the Edit Payment Method button within the caution box, then click the Edit button.
Step 4. Edit the information in the open text fields and click the Save button.
Fix 6. Contact Audible Support for Help
After trying all the solutions above, if you still can not show your books in the Audible library, reaching out to Audible support is also a good idea. You can contact the customer service of Audible and describe your problems. The professional staff will help you address your problems by giving more personalized and effective fixes.
One-stop Fix to Book Not Showing up in Audible Library
Audible’s content can only be played on selected devices due to Audible’s use of digital rights management on its content. When your device is not an Audible-support device, you can not make the missing books show up in your Audible library. The root cause of this issue is the audio format of Audible audiobooks.
In this case, to make an Audible book available on your device, the best method is to convert to unrestricted digital audio formats by using an Audible audiobook converter. Tunelf Audio Converter could be the best option for you. It can convert all types of special audio files like Audible audiobooks and common audio files to multiple playable formats and remove DRM protection. Then you can play Audible audiobooks on any device.
You can check more detailed information on this post.