Hi everyone, I’m having a 100% reproducable issue where if I try to activate a layer with “Desktop” as the source ManyCam instantly crashes and will continue to crash on start until I either unplug the multiple displays and launch it (which will stop the continuous crashing) and remove the desktop layer (then it works fine with multiple displays) or uninstall and reinstall completely which of course clears the Desktop as a layer too.
If I do capture the desktop (any option, display, custom area, etc.) with a single display plugged in it works perfectly. As soon as I attach a second display it starts crashing immediately.
I’ve tried several things – forcing OpenGL acceleration, DirectX, etc. to no avail. DirectX forcing prevents crashing but the capture Desktop option flat out doesn’t work. OpenGL works with a single monitor attached but always crashes with more than one attached.
Anyone else encounter this or have any suggested workarounds to try?
Make sure that your graphics card drivers are up to date (in case you use 2 GPUs, make sure to update both).
If installing the update doesn’t help, please send us the following information:
1. DxDiag report:
Press Win + R , type-in dxdiag and hit Enter . Then please click on “Save all information” and send it to [email protected].
2. Log files from ManyCam:
Start ManyCam and reproduce the issue
Close ManyCam by pressing Ctrl + Q
Press Win + R , type-in %appdata%\ManyCam\Logs and hit Enter
Then select all files from this folder, right-click -> select Send to -> Compressed (zipped) folder . Send the compressed zip folder to [email protected].
A crush dump file. Press Windows key and R ( Win+R ) and paste %Programdata%\manycam\crashdumps and find the latest crash dump file in the opened folder (it will look somewhat like manycam.exe.1234.dmp )
Upload this file to Google Drive, OneDrive or any other cloud file storage. Please make sure this link is public (i.e. does not require an account to access it)