Renewed account buy still asks for payment

I renewed my acc about 2 months ago(for 1 year), and i was using it normally.
Today it asks me to pay again to use wihout the watermark.

Hey @kitucam,

Welcome to the community. According to our records, you’ve started a chargeback process to dispute the validity of the charge. Following this event, your subscription had been locked automatically and will remain unavailable to you until the dispute is settled in our favor. Should the charge be reversed, the subscription will be revoked permanently.

If you still want to continue using the subscription (i.e. the dispute was opened by mistake), you need to contact your issuing bank to resolve the dispute in our favor and forward the confirmation to our support team and 2Checkout at and respectively.