So - I chose premium instead of studio or standard mainly because it said premium support. How do I access that? Is there any real person to talk to or is it just search on your own.
Specifically, I want to change my virtual background. When I choose from the dropdown list, nothing happens. Is there a step I’m not seeing to actually use the background?
Hey @Lee_Atherton
First, please refer to this guide to activate ManyCam Subscription (if you haven’t already):
https://help.manycam.com/knowledge-base/manycam-subscription-activation/
Please note that on macOS, to remove the ManyCam logo, please go to ManyCam menu bar -> Preferences -> General settings -> show ManyCam logo
Basically, ManyCam offers 3 background features:
- Background blur
- Remove/Replace the background without a green screen. See this guide
- Chroma key - Remove/Replace background with a green screen. See this guide
Background blur and Remove/Replace are fully automatic. No additional actions are required, but you can adjust the amount of blur.
Chroma key always requires a green background behind you, it has two modes:
- automatic,
- color picker (with or without color palette).
You can also contact [email protected] if you have any questions or need assistance in the future.