[RESOLVED] Audio Output broken

ManyCam Help
1

I upgraded to the latest Beta, only to find that the audio output (to my speakers) is not working.
I can still stream out with audio, or connect via virtual webcam, with audio, but my audio playback options dropdown are not there.

I also tested the current regular release, which has the same problem.

I have reverted to version 7.8.6.28, which seems to be working fine.

BetaNoAudio RegularwithAudio

2

I experienced exactly the same issue also with the beta version. After updating to 7.8.7.51 and also with 7.8.7.56. I did submit a screenshots as well as a Dxdiag output to ManyCam.

Like you I re-installed 7.8.7.28

I always use ā€˜issueā€™ until confirmed.

3

I have the same exact problem. It appears that Windows is no longer communicating with Manycam. How do I download the previous version?

4

There are several things that you can possibly do:

  1. did you create a restore point before updating?
    • it is prudent to do so if not done
    • if done then do a restore
  2. did you keep a copy of the update before you installed?
    • you could re-install the previous version
      a. with the d/l of the version prior to the performing the update
      b. make a clean reinstall - uninstall the ManyCam version that indicates the issue
      then reinstall the previous version.
      Take your mouse cursor and hover over the file to verify if that is the previous version; the ā€˜bubbleā€™ will tell you what is the version of the file.

Perhaps ManyCam can make a link to d/l the previous version?

5

Fortunately, I have several previous versions saved to go back to.

However it would be better for Manycam to fix it a release the fix.

6

I concur that a ā€˜fix releaseā€™ is the better avenue to go BUT they have to identify the issue which ti this point ManyCam hasnā€™t done yet.

Likewise with me, it is experience that teaches us to be prudent.

I do suspect that a hook is missing and that the issue at hand is not isolated as there are now three users/members with the identical problem/issue.

A simple comparison between 7.8.7.28 and 7.8.7.51 should identify and confirm the issue.

I wonder if this issue is also present with the Mac as opposed to the Windows environment.

7

ManyCam was able to reproduce the issue and here is their suggestion(s).
Tryy the following steps:

  1. Install the old version,
  2. Make sure that ā€œDefault playback deviceā€ is selected
  3. Install the latest version.
8

@Stephen_O_Donnell @mapleleaf @MrsC
The problem should be fixed in beta: https://manycam.com/beta/

1 Like
9

Perfect, thank you.

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